Contact email: zub165@yahoo.com
We aim to respond within 2 business days. Please include your device model, iOS version, app version, and a description of the issue.
How to reach us
Email us at zub165@yahoo.com for help with signing in, appointments, subscriptions, or any other questions about the app. App notifications may come from noreply@docsoncalls.com.
Common topics
- Sign in / password — Use "Forgot password" on the login screen. You can also change your password in Settings after signing in.
- Appointments — Book from the "Book appointment" screen or open Appointments to view upcoming visits.
- Available doctors — After signing in, open Discovery or Book appointment to see providers on the platform.
- Doctor registration — Licensed clinicians can apply in the app under Become a Provider.
- Subscriptions / billing — Manage your plan in the Client hub. Subscriptions are managed through your App Store account.
- Medical records — Available after sign-in under Medical records.
- Hospitals map — Allow location access when prompted to see nearby hospitals.
Delete account
You can delete your account from within the app: Settings → Delete account. For help, see account deletion instructions.
Report a problem
Include your device model, iOS version, app version, and steps to reproduce the issue. Screenshots are helpful. You can also submit in-app feedback from the Feedback tab when signed in.